Yes. All prices published on our website already include all costs: VAT, shipping, and customs clearance for entry into the European Union. This means you should receive your order without any additional payment on delivery.

However, these amounts are calculated according to the regulations in force at the time of purchase. If the relevant authorities approve legal or tax changes with retroactive effect, we cannot accept responsibility for costs arising from those changes.

All prices published on the website are calculated for air shipping. The usual delivery time is approximately 15 days from dispatch.

If you wish to reduce costs, you may also request sea shipping. In that case, the estimated delivery time is between 45 days and 2 months, depending on transport conditions.

Please note that sea shipments may be delayed by factors beyond our control, such as geopolitical circumstances, weather conditions, port congestion, or other international logistics issues.

The time required to review and prepare an order depends mainly on the speed of communication and the time needed to manage possible substitutions if some items are out of stock.

As a general estimate, this process may take around 5 days, although the timeframe can vary depending on the number of requested references and the number of suppliers involved in the order.

We work with a very large commercial network made up of more than 75,000 stores and around 1.8 million products. For this reason, not all items are located in a single distribution point.

Some products require specific logistics or additional coordination between different suppliers, which can result in longer preparation or delivery times for certain orders.

Our prices are competitive because we reduce intermediate costs in the traditional supply chain.

Many products already sold in the destination country have previously accumulated VAT, shipping, storage, and intermediary margins. If you compare our final price while considering those same concepts, you will see that the real difference is not as large as it may first appear.

In other words, by buying more directly and removing unnecessary intermediaries, you can access a more competitive price.

No. Before requesting payment, we review your order to verify the availability of the selected references.

If a product is unavailable and removing it would cause the order to fall below the minimum order value, it will need to be replaced with another item.

If removing an out-of-stock item still leaves the total above the minimum order value, you may choose to remove that item and speed up processing.

If any selected reference is unavailable when the order is checked, you may replace it with another product or simply remove it from the order.

Our team will inform you of any detected issue so that you can choose the option you prefer before processing continues.

The minimum order value is approximately €450.00. The system does not allow checkout for orders below that amount.

Yes, but each product may have a minimum quantity per reference, and that information is shown on the product page.

Within that minimum, in many cases you may mix available colours. In categories such as footwear, the usual minimum is 12 units per colour, with different sizes in the box. In textiles, it is often possible to mix sizes and colours according to the product conditions.

Yes. Whenever that option is available, it will be indicated in the product description or product page.

We recommend reviewing the information for each item carefully, as combination rules may vary depending on the category, model, or supplier.

Orders are prepared and dispatched from the Yiwu Business Center in China.

We handle order preparation, the customs entry process into the European Union through Germany, and the organisation of delivery directly to your shop.

No. When your order arrives, you should not have to pay hidden charges or extra costs.

Import VAT, customs handling, and shipping are already included in the order value, so the customer does not need to pay them separately upon delivery.

Yes. In order to process and ship the order, the carrier must have the relevant import customs documentation, including the DUA.

That documentation will be delivered with the order so that you can properly justify the origin of the stock and the transaction carried out.

You will receive the proforma invoice, the DUA, and the import and VAT settlement documents with your order.

These documents support the transaction, the entry of the goods, and the origin of the stock. You should also attach your bank payment proof to this documentation.

Yes. You may request sea shipping instead of air shipping.

Sea freight is considerably cheaper and, in some products, may represent savings of up to 50%.

However, this option requires better planning because delivery times are significantly longer. Sea shipping is especially suitable for shop openings, large stock replenishments, or bulky products.

We mainly work with shops, professionals, self-employed buyers, and advertising companies that need products for promotional campaigns or quantity purchasing.

In all cases, the order must reach the established minimum amount in order to be processed.

Yes, as long as the minimum wholesale purchase quantities are respected.

This usually happens, for example, in cases of new shop openings where the business documentation is not yet fully ready, or with self-employed buyers whose tax number matches their personal identification.

In that case, we recommend consulting your tax advisor or accountant beforehand.

We may be able to correct the invoice if necessary, but the customs documentation issued for importation can no longer be modified once processed.

This will not prevent the shipment or receipt of the order, but it may create later difficulties regarding business documentation, grant applications, or tax and administrative filings.

We work so that products arrive correctly and with quality suitable for commercialisation in the European Union. However, as with any distance sale, it is not possible to guarantee a universal subjective level of satisfaction, because each customer may have different commercial criteria.

For that reason, we recommend carefully reviewing the photos, the product description, and, where applicable, the available references or customer reviews. If you want an initial experience, you may also start with a trial order within our minimum order conditions.

If any product arrives damaged, defective, or does not match what was ordered, the issue must be reported for review.

Incidents caused by transport or confirmed defects may be resolved, once verified, through replacement or through the corresponding discount/credit on a future order, depending on the case.

As for the contents of the order, all products should match what was requested. If during the prior review we detect that a reference cannot be supplied, we will consult you before replacing it.

Yes. Replacements may be handled in a later shipment once the issue has been reviewed.

Returns will be handled within the limits established by the applicable law. In that case, the customer must send the goods back according to the instructions provided for inspection.

Because orders need to be checked first, it is not always advisable to charge automatically at the time of purchase.

Once the order has been checked, we will request payment by bank transfer or by payment link for card payment, depending on the case. An additional processing fee may apply when certain payment platforms are used.

Payment is requested once the order has been checked and is ready for shipment.

Yes. You will receive the tracking number so you can monitor the shipment status.

Yes. You may correct your shipping and billing details in your customer account on the website before placing the order.

If you have already placed the order and need to make a change, you should contact Customer Service through the company WhatsApp available on Complementosparati.com.

Yes. For that type of operation, we recommend more planning and, in many cases, considering sea shipping.

Please note that we cannot fully control international transport timings, so the arrival of the order may be brought forward or delayed for reasons outside our company.

Yes. You may request in advance the commercial documentation available before shipment or payment, such as the proforma invoice for your order and the order list issued by our company.

If you need to correct tax details or request an amended invoice, you must first update the information in your customer profile on the website and then expressly request the correction of the documentation issued by us.

Please note that the invoice may be corrected in certain cases, but already issued customs documentation cannot always be modified.

In principle, the products listed are usually available or can be replenished or manufactured relatively quickly.

However, please note that we work wholesale and within an international operation, so it is possible for a reference to become unavailable between order placement and final verification.

Yes. In fact, this is a recommended option if you want to become familiar with our process, products, and documentation flow.

Please note that our minimum order may, in practice, function as a trial order or sample order.

Yes. We can serve both independent shops and chains, distributors, and recurring volume buyers, always within the applicable operating conditions and the current minimum order requirement.

Yes. In that case, please contact us in advance and provide as many details as possible for evaluation.

The main advantage is reducing accumulated costs in the traditional chain and avoiding unnecessary intermediaries.

In many cases, buying more directly allows you to use your budget more efficiently, since it avoids paying multiple times for costs that are usually already built into the final price in the traditional chain, such as shipping, storage, intermediation, and commercial margins.

Customs operations are usually managed through the logistics company, within the process coordinated by us for the entry of the goods.

Because import VAT and the related management have already been accounted for within the transaction, the customer normally does not need to make additional payments or complete ordinary customs formalities when receiving the parcel.

Under normal conditions, there should not be additional charges after payment.

Extraordinary costs could only arise in exceptional situations, such as failed delivery attempts or other incidents outside normal operations. In any case, if a third party tries to collect any payment related to your shipment, we recommend contacting us before paying it.