# WEBSITE TERMS OF ACCESS AND USE
Owner: **Yiwu EXPRECHINA e-commerce firm**
These Terms govern access to and use of this website, as well as the purchase of products sold by Yiwu EXPRECHINA e-commerce firm. Products are shipped from China to Europe and, where applicable, to other international destinations.
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## 1. User Registration
In general, browsing the website does not require prior registration.
However, the Company may require users to create an account in order to access certain services or complete purchases.
1.1 The website may serve both end consumers and professional buyers, depending on the nature of the transaction.
1.2 Personal data provided by users will form part of the database owned by Yiwu EXPRECHINA e-commerce firm.
1.3 Personal data will not be shared with third parties unless necessary to provide the contracted service (e.g., logistics providers, payment processors, shipping carriers).
1.4 Customers may receive communications related to their orders, account activity, or commercial updates through email or other authorized communication channels.
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## 2. Accuracy of Information
Users agree that all information provided through the website is accurate, complete, and up to date. The user is solely responsible for any false or inaccurate information submitted.
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## 3. Proper Use of the Website
Users agree to use the website in compliance with applicable laws and regulations and shall not engage in unlawful, fraudulent, or harmful activities that may damage the Company or third parties.
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## 4. International Shipping
All products are shipped from **China** to **Europe (including Germany, Austria, France, Portugal, Italy, Spain, the Netherlands, Belgium, and other European countries)** and, where applicable, to other international destinations.
### 4.1 Nature of the Shipping Service
- Shipping is a service contracted by the customer at the time the order is placed.
- The customer expressly authorizes Yiwu EXPRECHINA e-commerce firm to arrange transportation on the customer’s behalf.
- Once the shipping service has been arranged and the parcel has been dispatched, the service cannot be canceled.
### 4.2 Shipping Costs
- Shipping costs may be included in the final product price.
- Even when shipping appears to be “included” or “free,” it constitutes a contractual service that is considered performed once the parcel has been dispatched.
- In the event of a return, shipping costs will not be refunded, as transportation services have already been provided.
### 4.3 Acceptance of Delivery
Any shipping promotion or shipping included in the price is conditional upon acceptance of the parcel by the customer.
If the customer refuses delivery, the customer will be responsible for both outbound and return shipping costs.
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## 5. Returns
Customers may request a return within the legally applicable withdrawal period from the date of receipt of the goods.
Conditions:
- The customer is responsible for return shipping costs to China.
- The refund will cover the value of the returned products only.
- The following amounts are non-refundable:
- Shipping costs.
- Payment gateway fees (e.g., Stripe).
- Financial or banking charges associated with the transaction.
- Refunds will be processed once the returned goods are received and inspected.
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## 6. Payments
Payments are processed through secure payment gateways such as Stripe or other authorized providers.
Transactions may be charged in Euros or other currencies depending on the market and checkout configuration.
Payment processing fees charged by the payment provider are non-refundable unless the payment provider itself refunds such fees.
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## 7. Warranty
All products are covered by a warranty against manufacturing defects.
In the event of a defect:
- The customer must notify the Company within the legally applicable period.
- The customer may choose between replacement or refund where applicable.
- Shipping costs may be borne by the customer unless otherwise required by mandatory consumer protection laws.
- Any agreed replacements will be processed with the customer’s next order whenever applicable.
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## 8. Product Availability
If a product is out of stock:
- The Company may offer a substitute product of similar characteristics.
- If substitution is not possible, the amount paid will be refunded using the original payment method.
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## 9. Acceptance of Terms
By placing an order through the website, the customer expressly acknowledges and accepts these Terms and Conditions.
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