Shipping Policy

All products are shipped directly from China to Europe (including Germany, Austria, France, Portugal, Italy, Spain, the Netherlands, Belgium, and other European countries) and, where applicable, to other international destinations.

Processing Time

Orders are processed within standard business days after payment confirmation. Once dispatched, customers receive tracking information when available.

Nature of Shipping Service

Shipping is considered a service contracted by the customer at the moment of purchase.
By placing an order, the customer authorizes Yiwu EXPRECHINA e-commerce firm to arrange transportation on their behalf with an international carrier.

Once the parcel has been dispatched, the shipping service is deemed rendered and cannot be canceled.

Shipping Costs

Shipping costs may be included in the product price.

Even when shipping appears to be included or “free,” the transportation service remains a paid service that forms part of the transaction. Once the shipment has been dispatched, shipping costs are non-refundable.

If a customer refuses delivery or fails to accept the parcel, the customer is responsible for:

• Outbound shipping costs

• Return shipping costs

• Any additional carrier or customs charges

Returns Policy

Customers may request a return within the legally applicable withdrawal period from the date of delivery.

Return Conditions

• Products must be unused and in original condition.

• The customer is responsible for return shipping costs to China.

• Returns must be properly communicated to our support team before shipment.

Refunds

Refunds will cover the value of the returned products only.

The following amounts are non-refundable:

• Shipping costs (including shipping included in the product price)

• Payment processing fees (e.g., Stripe fees) unless refunded by the payment provider

• Financial, banking, or currency conversion charges

• Customs duties or import taxes where applicable

Refunds are processed once the returned goods are received and inspected.

Damaged or Defective Items

If a product has a manufacturing defect, customers must notify us within the legally applicable timeframe and provide supporting evidence (e.g., photos).

Depending on the situation, we may offer:

• Replacement (processed with a future order when applicable), or

• Refund